austhenolavi
Last Updated: January 15, 2025

Privacy Policy

At austhenolavi, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget compliance platform.

Information We Collect

Personal Information

When you create an account with austhenolavi, we collect personal information that helps us provide our budget compliance services. This includes your name, email address, phone number, company details, and billing information. We also collect information about your role and responsibilities within your organization to better tailor our platform to your needs.

Financial Data

As a budget compliance platform, austhenolavi processes financial information that you upload or input into our system. This may include budget reports, expense data, transaction records, and related financial documents. We understand the sensitive nature of this information and have implemented robust security measures to protect it.

Usage Information

We automatically collect information about how you use our platform, including pages visited, features accessed, time spent on different sections, and user interactions. This data helps us improve our services and provide better user experiences.
Important: We never sell your personal information to third parties. Your financial data remains confidential and is only used to provide you with our budget compliance services.

How We Use Your Information

Your information serves several important purposes within our platform. We use it to create and maintain your account, process your budget compliance requests, and provide customer support when you need assistance.
  • Service delivery and account management for your budget compliance needs
  • Communication about your account, platform updates, and important notifications
  • Customer support and technical assistance when you encounter issues
  • Platform improvement through analysis of usage patterns and user feedback
  • Legal compliance and fraud prevention to maintain platform security
  • Marketing communications about new features and services (with your consent)
We process your financial data solely for the purpose of providing budget compliance analysis and reporting. This information is never used for any other purpose without your explicit consent. Our team members who have access to your data are trained in confidentiality protocols and are bound by strict non-disclosure agreements.

Information Sharing and Disclosure

austhenolavi maintains strict policies regarding information sharing. We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, there are specific circumstances where we may share your information:

Service Providers

We work with trusted third-party service providers who help us deliver our platform services. These include cloud hosting providers, payment processors, and customer support tools. All service providers are carefully vetted and must agree to maintain the confidentiality and security of your information.

Legal Requirements

We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation. We will notify you of such requests unless prohibited by law from doing so.

Business Transfers

In the event that austhenolavi is acquired by or merged with another company, your information may be transferred as part of that transaction. We will provide advance notice of any such change in ownership and how it affects your personal information.
  • Third-party integrations you specifically authorize (accounting software, banking connections)
  • Professional advisors such as lawyers, accountants, and auditors under confidentiality obligations
  • Emergency situations where disclosure is necessary to protect health, safety, or legal rights

Data Security and Protection

Security is fundamental to everything we do at austhenolavi. We employ multiple layers of protection to safeguard your information from unauthorized access, disclosure, or misuse. Our security measures include both technical and administrative safeguards.

Technical Safeguards

All data transmission to and from our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Your information is stored on secure servers with advanced encryption both at rest and in transit. We regularly update our security systems and conduct vulnerability assessments to maintain the highest level of protection.
Access to your data is strictly controlled through multi-factor authentication, role-based permissions, and regular access reviews. Our team members can only access the minimum amount of information necessary to perform their job functions.

Administrative Safeguards

We maintain comprehensive data security policies and procedures that all employees must follow. Regular security training ensures our team stays current with best practices and emerging threats. We also conduct background checks on employees who have access to sensitive information.
While we implement robust security measures, no system is completely immune to security breaches. We encourage you to use strong passwords and keep your login credentials confidential.

Your Rights and Choices

You have significant control over your personal information and how we use it. Understanding your rights helps you make informed decisions about your data and privacy preferences.

Access and Correction

You can access and update most of your personal information directly through your austhenolavi account dashboard. If you need assistance accessing or correcting your information, our support team is available to help you navigate the process.

Data Deletion

You can request deletion of your account and associated data at any time. Please note that we may retain certain information for legal compliance, fraud prevention, or legitimate business purposes even after account deletion. We will clearly communicate what information, if any, needs to be retained and for how long.
  • Request a copy of all personal information we have about you
  • Correct inaccurate or incomplete information in your profile
  • Delete your account and request removal of your personal data
  • Restrict certain types of data processing with your account
  • Export your data in a commonly used format for transfer to another service
  • Opt out of marketing communications while maintaining your account
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and provide clear information about any actions we take.

Data Retention

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. The retention period varies depending on the type of information and how it's used within our platform.

Account Information

Personal account information is retained for the duration of your active account plus an additional period to handle any account-related issues that may arise. After account closure, most personal information is deleted within 90 days unless legal requirements mandate longer retention.

Financial Data

Financial information and budget compliance records are typically retained for seven years after account closure to comply with financial record-keeping requirements and potential audit needs. This extended retention period helps protect both you and austhenolavi in case of future inquiries or disputes.
Usage logs and analytics data are typically retained for two years and then aggregated or deleted. Marketing communication preferences are maintained until you opt out or your account is closed.
  • Active account data: Retained while your account is active and for 90 days after closure
  • Financial records: Retained for seven years after account closure for compliance purposes
  • Communication records: Retained for three years for customer service quality and training
  • Security logs: Retained for one year for fraud prevention and security monitoring

International Data Transfers

austhenolavi operates primarily within Canada, but we may transfer your information to other countries where our service providers are located. These transfers are conducted in accordance with applicable privacy laws and international data protection standards.
When we transfer your information internationally, we implement appropriate safeguards to protect your data. This includes using standard contractual clauses, ensuring adequate privacy protections in the destination country, or obtaining your explicit consent for the transfer.
Our primary data storage and processing occurs within Canada and the United States, both of which have robust privacy protection frameworks. Any international transfers outside these jurisdictions are carefully evaluated and protected through additional contractual safeguards.
If you have concerns about international data transfers, please contact us to discuss your options, including potential data residency arrangements for enterprise clients.

Cookies and Tracking Technologies

austhenolavi uses cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. Understanding how these technologies work helps you make informed choices about your privacy settings.

Essential Cookies

These cookies are necessary for our platform to function properly. They enable core features like user authentication, session management, and security protections. Essential cookies cannot be disabled without affecting the basic functionality of our services.

Analytics and Performance

We use analytics cookies to understand how users interact with our platform, which features are most valuable, and where we can make improvements. This information helps us enhance user experience and develop new features that better serve your needs.
You can control non-essential cookies through your browser settings or our cookie preference center. Disabling certain cookies may limit some platform features but will not prevent you from using our core budget compliance services.
  • Session cookies: Temporary cookies that expire when you close your browser
  • Persistent cookies: Stored on your device for a specified period to remember preferences
  • Third-party cookies: Set by our service providers for analytics and platform functionality
  • Local storage: Browser-based storage for temporary data and offline functionality

Children's Privacy

austhenolavi's budget compliance platform is designed for business and professional use by adults. We do not knowingly collect personal information from children under the age of 13, and our services are not directed toward children.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our systems. Parents or guardians who believe their child may have provided personal information to austhenolavi should contact us immediately.
Users between the ages of 13 and 18 may use our platform only with parental or guardian consent and supervision. We recommend that parents review this privacy policy with their teenagers if they plan to use our services for educational or training purposes.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes to this policy, we will notify you through your registered email address and provide prominent notice on our platform.
Minor updates, such as clarifications or formatting changes, may be made without individual notification. However, we will always update the "Last Updated" date at the top of this policy to reflect when changes were made.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Continued use of our platform after policy updates indicates your acceptance of the revised terms.
For significant changes that affect your rights or how we use your information, we may require your explicit consent before the changes take effect.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team is available to address your concerns and assist with any requests.
Email: info@austhenolavi.com
Phone: +1 250 679 3218
Address: 1221 Lonsdale Ave, North Vancouver, BC V7M 2H5, Canada